Need to report URGENT maintenance?
If an AFTER-HOURS urgent maintenance issue arises, please call our office number – 03 5441 4555. DO NOT email your urgent request outside of business hours as emails are not checked during this time. The Property Manager on duty will speak to you about the issue you’re reporting and communicate with the owner and trades person. As a reminder, the list below is considered an urgent repair:
- A burst water system
- A blocked or broken toilet system
- A serious roof leak
- A gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- Failure or breakdown of any essential service or appliance provided by an Owner or Agent for hot water, water, cooking, heating, or laundering
- Failure or breakdown of the gas, electricity or water supply
- Any fault or damage in the premises that makes the premises unsafe or insecure
- An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- A serious fault in a lift or staircase.
How to report maintenance:
Please select the “Click to login to PropertyMe” button at the top of the page and log in to the PropertyMe portal to report your maintenance. If you have not yet created a PropertyMe account, please select the Sign Up option on the login page (below the orange “log In” button” and follow the steps to register. Once logged in, our system will guide you through completing an online form to provide details about the repair(s) you wish to report. It’s important to complete all the required information to ensure we can address the issue as quickly as possible. If you experience any difficulties or need further assistance, please don’t hesitate to contact us.
For more detailed instructions click here
