Need to report URGENT maintenance?
If an AFTER-HOURS urgent maintenance issue arises, please call our office number – 03 5441 4555. DO NOT email your urgent request outside of business hours as emails are not checked during this time. The Property Manager on duty will speak to you about the issue you’re reporting and communicate with the owner and trades person. As a reminder, the list below is considered an urgent repair:
- A burst water system
- A blocked or broken toilet system
- A serious roof leak
- A gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- Failure or breakdown of any essential service or appliance provided by an Owner or Agent for hot water, water, cooking, heating, or laundering
- Failure or breakdown of the gas, electricity or water supply
- Any fault or damage in the premises that makes the premises unsafe or insecure
- An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- A serious fault in a lift or staircase.
How to report maintenance:
Please enter your mobile phone number into the field at the top of this page in the format advised. This must be the phone number that you provided at the time of your application being approved or the phone number you’ve most recently provided if it has changed since moving in. You will be sent a verification code before being able to report the maintenance issue. Once you’re verified as a renter of the property, our system will require you to complete an online form providing information on the repair/s that you wish to report. It is important to complete all of the required information to ensure we can resolve the problem as quickly as possible for you.
